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NOVA West Island Privacy Policy

Any personal information with which we have been entrusted is handled in the most ethical manner for the purposes of carrying out our responsibilities, first as a healthcare provider to clients and their families, and secondly, in helping to fulfill our fundraising objectives/marketing initiatives.  Our objective is to be as transparent and accountable as possible with regard to all of our practices regarding the information we collect about employees, clients, families, volunteers and donors.


Your Privacy - Our Commitment

As part of this commitment, we are setting out the following statement about the manner in which NOVA West Island collects, uses, discloses and otherwise manages personal information in its custody and control.


Why and how we collect and use your personal information

At the time of collection and with the most appropriate means, we inform our clients, families, employees and volunteers of the purposes of collection, use and disclosure of their personal data and obtain the consent wherever appropriate at the time or prior to collecting, using and disclosing such information.


Collection and use of personal information

Any medical, financial or other personal information collected throughout the course of our business relationship which identifies a specific individual is considered confidential information.  This includes, but is not limited to, data you provide us, such as name, address, date of birth, relevant financial information, relevant medical history, etc. and/or personal information collected with your authorization from third parties such as physicians, hospitals and healthcare professionals.


Disclosure of personal information

NOVA West Island does not transfer or disclose your personal information without your prior consent, except as otherwise expressly set out herein or otherwise agreed to with you in writing.


Receiving emails and newsletters

When completing the form on this site, you have the option of agreeing to receive emails from NOVA West Island.  Correspondence may include our newsletter or information/invitation to upcoming events and community news.  NOVA West Island does not share email addresses entered via its website with third parties.  You may withdraw your consent at any time by clicking here.  After you unsubscribe, we will remove your name from our mailing lists within 10 business days, in accordance with Canada’s new Anti-Spam Legislation.


Working with you to safeguard your personal information

Employees and volunteers assign great importance to the confidentiality of personal information and follow strict guidelines in this regard. Our employees understand that legitimate business reasons are required for collection, accessing, and/or using any personal information.  Our employees and volunteers only access your personal information to the extent required for such employee or volunteer to perform his or her work responsibilities.


To protect collected personal information, we have control measures against loss, theft and unauthorized access to information, disclosure, reproduction, use or modifications.  Your personal information is protected, regardless of the format in which it is held, and will be destroyed in due time in a secure manner.


How we handle your requests, suggestions and/or complaints

Your input is extremely important to us.  Processes have been put in place to ensure that your concerns are addressed within 30 days of the initial request.


If you have any questions about the Privacy Policy, have any suggestions, would like to request access to your information or have a complaint relating to the manner in which your personal information has been treated, please contact us at:


NOVA West Island

447 Beaconsfield Blvd.

Beaconsfield, Quebec

H9W 4C2


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